Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

Only 4% of organizations have fully aligned operating models to support their strategic goals. AI is now the strongest driver of operating model redesign, cited by nearly 70% of executives.

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

STAMFORD, Conn.--(BUSINESS WIRE)--Consumer-facing businesses need to invest in technology and new operating models aimed at creating hyper-personalized, friction-free customer experiences, say experts ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

NEW Event operating system uses AI-assisted workflows, and contextual automation across event operations Integrating Its platforms; Eventdex, Map D, and Krafty Labs NEW YORK CITY, NY AND TORONTO, ON / ...

Diligent Report Finds 51% of Governance Professionals Experienced a Near-Miss Compliance Event, Underscoring the Need for a New Operating Model New report highlights opportunity for general counsel ...